1. Perhaps you are entering a wrong code. Please check what the correct code could be and try it again.
2. Some electronic locks have multiple codes / users. Please try to open the safe with another code (if available).
3. Some safes have multiple locks, f.e. combination lock and key lock. Please check or all locks are opened properly.
If the safe still will not open, please contact us on service@dujardin.nl.
