- The battery voltage may be drained to the point that they will not operate the lock’s motor. This can happen if you use low quality batteries or when the battery is almost empty. Replace the batteries and please use high quality ALKALINE batteries from known brands ownly, preferably Duracell, Duracell Industrial or Duracell Energizer. They’ve been strenuously tested and proven to last longer during safe lock operation.
- The boltwork of a safe can, under certain conditions, place pressure on the side of the lock’s bolt. This is often caused by something inside the safe pressing against the door or by something caught between the safe door and its frame. When this occurs, the lock will not operate properly. To relieve side pressure on the lock bolt, move the safe’s handle to the fully locked position, then re-enter a working code. The lock should open.
If the lock still will not open, please contact us on firstname.lastname@example.org.