General

Outward pressure on the door can cause the bolts to jamm up. This is often caused by something inside the safe pressing against the door or by something caught between the safe door and its frame. If you are having trouble getting your safe open, here are some things you can try: To relieve pressure [...]

1. Check to see if the contents inside the safe are all the way in and not blocking the door. 2. Check the bolts and make sure they are not bent and retracted into the unlock position. 3. Try locking and unlocking the safe while it is in the open position to ensure bolts are [...]

You can download the manual here. Is your model not in the list? Please email us at service@dujardin.nl.