The following are some of the frequently asked questions and issues we have encountered in our (almost) 40 years of experience. If you have a question not answered below then you can email it to us at service@dujardin.nl.
In many cases we can duplicate a new key for you, but we do need one of the original keys. Please contact us on service@dujardin.nl.
Never use either in a lock, as over time, this can inhibit the moving parts and attracts dirt/dust causing lock failure.
For security purposes we do register issued keys. Therefore we cannot duplicate keys without the original key. Our technicians can open the safe for you. Please contact us on service@dujardin.nl.
Perhaps something went wrong during the code change procedure. Please try opening the lock by entering the old (previous) code. If the lock will not open by entering the old code, please contact us on service@dujardin.nl.
No. The combination is retained in the lock even after the power is lost. Simply install a new battery and operate the lock in a normal manner. Again, we highly recommend the use of high quality ALKALINE batteries from known brands ownly, preferably Duracell, Duracell Industrial or Duracell Energizer. They’ve been strenuously tested and proven to last longer during safe lock operation.
High security electronic safe locks are very sensitive to battery power. We highly recommend the use of high quality ALKALINE batteries from known brands ownly, preferably Duracell, Duracell Industrial or Duracell Energizer. They’ve been strenuously tested and proven to last longer during safe lock operation.
1. Perhaps you are entering a wrong code. Please check what the correct code could be and try it again.
2. Some electronic locks have multiple codes / users. Please try to open the safe with another code (if available).
3. Some safes have multiple locks, f.e. combination lock and key lock. Please check or all locks are opened properly.
If the safe still will not open, please contact us on service@dujardin.nl.
- The battery voltage may be drained to the point that they will not operate the lock’s motor. This can happen if you use low quality batteries or when the battery is almost empty. Replace the batteries and please use high quality ALKALINE batteries from known brands ownly, preferably Duracell, Duracell Industrial or Duracell Energizer. They’ve been strenuously tested and proven to last longer during safe lock operation.
- The boltwork of a safe can, under certain conditions, place pressure on the side of the lock’s bolt. This is often caused by something inside the safe pressing against the door or by something caught between the safe door and its frame. When this occurs, the lock will not operate properly. To relieve side pressure on the lock bolt, move the safe’s handle to the fully locked position, then re-enter a working code. The lock should open.
If the lock still will not open, please contact us on service@dujardin.nl.
This is explained in the manual which comes with your safe. If you do not have the manual anymore, you can download it from our website.
The battery is empty or has leaked. Please replace the batteries and displose them in an envoronmentally friendly way. Please use high quality ALKALINE batteries from known brands ownly, preferably Duracell, Duracell Industrial or Duracell Energizer. They’ve been strenuously tested and proven to last longer during safe lock operation.
- To relieve pressure on the bolt work, move the safe’s handle to the fully locked position and try pushing the door inward while opening the locks and turning the handle into the opening position.
- Use a rubber mallet to tap around the edges of the safe on the oppisite side of the hinge while opening the safe and see wether it’s possible to jar the door loose.
If the lock still will not open, please contact us on service@dujardin.nl.
1. Check to see if the contents inside the safe are all the way in and not blocking the door.
2. Check the bolts and make sure they are not bent and retracted into the unlock position.
3. Try locking and unlocking the safe while it is in the open position to ensure bolts are retracted. Try closing the safe again.
If the safe still will not close, please contact us on service@dujardin.nl.
You can download the manual here. Is your model not in the list? Please email us at service@dujardin.nl.
